“In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to communicate with the customer and add value in new ways. However most companies just aren’t there yet. They’re still figuring out social support.
So as you toast to the New Year I encourage you to think about how these five customer service trends will affect your customer service offering in 2015…”
News courtesy of Forbes.com