Mobile telephone operator: increase of 6 percentage points in its debt recovery ratio, in 6 months

Point of departure

A mobile telephone operator outsources its early debt and default recovery service for the consumer, self-employed and SME segments, and commissions Gemini to manage a significant part of its portfolio in Spain.

Target

Client and Gemini set the challenge of achieving a relevant increase in the recovery rate in the shortest possible time.

The Gemini solution

The strategy and methodology proposed by Gemini are based on:

• Analysis and micro-segmentation of the portfolio.
• Segmented and customised contract strategies.
• Multichannel notification and monitoring plan.
• Layout for result-oriented and customised contact.
• Constant monitoring and fine-tuning to optimise timing, frequency, channel and messages.
• Real-time scorecard to assess the status and progress of the service, as well as daily reporting to the customer.

Result