If you have any kind of query about who we are and why we are claiming a debt in the name of a third party, or about the procedure to settle the debt and your rights, at Gemini we want to help you and to be absolutely transparent. With this goal, we have provided this comprehensive help page with clear answers to the most frequently asked questions.
In the last few years, companies have increasingly outsourced the management of unpaid debts to firms specialising in managing credit and collection, such as Gemini.
We have therefore contacted you to solve this situation in a friendly manner for both parties as soon as possible. It is our duty to inform you that not resolving this situation properly could have negative consequences for you.
If you have any queries, we suggest that in order to resolve this matter as quickly as possible you contact us at the telephone number given in the letter you received.
When you contact us, please give the reference number that appears in the request for payment so that we can immediately provide you with whatever information you require.
Once the management is closed, GEMINI returns the information to the company with which it maintained the debt and returns or deletes their personal data from their information systems, following instructions from the creditor company.
GEMINI acts as a mere service provider, being responsible for the processing of your personal data the company that has hired us to manage the collection of the aforementioned debt. Therefore, if you request in our form the exercise of any of the rights that the data protection regulations recognize, we will inform you about the contact details of this company, facilitating the management and also informing the holder of the credit about your request.
If you don’t recognise the name of the company, as it could be that you know it by its trade mark, we invite you to contact us, at the telephone number shown, in order to resolve this matter as soon as possible.
When you contact Gemini, please give the reference number of the request for payment so that we can immediately give you all the information that you need.
It is a mistake to let the matter pass. The most appropriate action is to resolve the situation as soon as possible to prevent negative consequences.
If you are going through difficult financial times that prevent you from paying the debt in question or if you understand there has been an error, we at Gemini place ourselves at your disposal to try to resolve the situation. Please contact us as soon as you can and we will study your case on an individual basis.
When you contact Gemini, please give the reference number that appears in the request for payment you received. This is the quickest way to be able to provide you with all the information you ask us for and swiftly find a solution.
In the request for payment you received, you will find all the information you need to make the payment through a bank or in a quicker, convenient and safe manner by credit or debit card through a fast and secure website.
It is especially important that when you make the payment that you quote the reference codes we have given you in our call or in the request for payment; in this way, your payment will be fully registered in our systems and we will cancel your debt immediately.
Please contact us to be able to agree a payment plan that is satisfactory for both parties; use either the telephone number shown in the request for payment you have received, or our contact page:Contact Us.
6 June, 2018
22 January, 2018