If you have any kind of query about who we are and why we are claiming a debt in the name of a third party, or about the procedure to settle the debt and your rights, at Gemini we want to help you and to be absolutely transparent. With this goal, we have provided this comprehensive help page with clear answers to the most frequently asked questions.
In the last few years, companies have increasingly outsourced the management of unpaid debts to firms specialising in managing credit and collection, such as Gemini.
We have therefore contacted you to solve this situation in a friendly manner for both parties as soon as possible. It is our duty to inform you that not resolving this situation properly could have negative consequences for you.
If you have any queries, we suggest that in order to resolve this matter as quickly as possible you contact us at the telephone number given in the letter you received.
When you contact us, please give the reference number that appears in the request for payment so that we can immediately provide you with whatever information you require.
Once management of this process has concluded (upon payment of the debt), Gemini returns the information to the company you owed the money to and eliminates it from its information systems.
Gemini complies strictly with the Spanish Data Protection Act (LOPD) and when providing the services entrusted to it by its customers acts as the “processing manager”.
In accordance with the LOPD, you may exercise your rights of access, rectification, cancellation and/or objection relating to your personal data at any time, by writing to the following email address: email@example.com or to the registered office of Gemini located at calle Isabel Colbrand no. 22, 28050 (Madrid). To be able to process your application to exercise your rights, your identity will have to be verified, and therefore the application must include name and surname/s, the request in which the application is specified, the address for notification purposes, the date and your signature, as well as a photocopy of your national ID document or another valid identification document.
If you don’t recognise the name of the company, as it could be that you know it by its trade mark, we invite you to contact us, at the telephone number shown, in order to resolve this matter as soon as possible.
When you contact Gemini, please give the reference number of the request for payment so that we can immediately give you all the information that you need.
It is a mistake to let the matter pass. The most appropriate action is to resolve the situation as soon as possible to prevent negative consequences.
If you are going through difficult financial times that prevent you from paying the debt in question or if you understand there has been an error, we at Gemini place ourselves at your disposal to try to resolve the situation. Please contact us as soon as you can and we will study your case on an individual basis.
When you contact Gemini, please give the reference number that appears in the request for payment you received. This is the quickest way to be able to provide you with all the information you ask us for and swiftly find a solution.
In the request for payment you received, you will find all the information you need to make the payment through a bank or in a quicker, convenient and safe manner by credit or debit card through a fast and secure website.
It is especially important that when you make the payment that you quote the reference codes we have given you in our call or in the request for payment; in this way, your payment will be fully registered in our systems and we will cancel your debt immediately.
Please contact us to be able to agree a payment plan that is satisfactory for both parties; use either the telephone number shown in the request for payment you have received, or our contact page:Contact Us.
3 July, 2017
15 February, 2016