{"id":2653,"date":"2014-06-02T10:43:21","date_gmt":"2014-06-02T10:43:21","guid":{"rendered":"http:\/\/www.geminicollections.com\/wp\/?p=2653"},"modified":"2014-07-10T06:20:57","modified_gmt":"2014-07-10T06:20:57","slug":"operador-de-telefonia-movil","status":"publish","type":"post","link":"https:\/\/www.geminicollections.com\/en\/operador-de-telefonia-movil\/","title":{"rendered":"Mobile telephone operator: increase of 6 percentage points in its debt recovery ratio, in 6 months"},"content":{"rendered":"
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\n“Effort and quality get results”<\/span>
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Point of departure<\/span><\/h2>
<\/div>\nA mobile telephone operator outsources its early debt and default recovery service for the consumer, self-employed and SME segments, and commissions Gemini to manage a significant part of its portfolio in Spain.<\/p>\n

Target<\/span><\/h2>
<\/div>\nClient and Gemini set the challenge of achieving a relevant increase in the recovery rate in the shortest possible time.<\/p>\n

The Gemini solution <\/span><\/h2>
<\/div>\nThe strategy and methodology proposed by Gemini are based on:
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  • Analysis and micro-segmentation of the portfolio.<\/li>\n
  • Segmented and customised contract strategies.<\/li>\n
  • Multichannel notification and monitoring plan.<\/li>\n
  • Layout for result-oriented and customised contact.<\/li>\n
  • Constant monitoring and fine-tuning to optimise timing, frequency, channel and messages.<\/li>\n
  • Real-time scorecard to assess the status and progress of the service, as well as daily reporting to the customer.<\/li>\n<\/ul>\n\n

    Result<\/span><\/h2>
    <\/div>\n
    <\/i><\/span><\/p>\n
    Average increase of 6% in recovery rate.<\/div>\n<\/div>\n
    <\/i><\/span><\/p>\n
    Timeframe to achieve the target: six months.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    A mobile telephone operator outsources its early debt and default recovery service for the consumer, self-employed and SME segments, and commissions Gemini to manage a significant part of its portfolio in Spain. Client and Gemini set the challenge of achieving a relevant increase in the recovery rate in the shortest possible time. The strategy and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2653","post","type-post","status-publish","format-standard","hentry","category-casos-exito"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/posts\/2653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/comments?post=2653"}],"version-history":[{"count":0,"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/posts\/2653\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/media?parent=2653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/categories?post=2653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.geminicollections.com\/en\/wp-json\/wp\/v2\/tags?post=2653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}