Mission, Vision and Values

“Trust based on quality, performance and personal relationships”

We have the knowledge, the experience and the team to offer you comprehensive full servicing solutions that cover the complete credit management cycle, backed up by the results and the loyalty of our customers.

Our vocation: to work shoulder-to-shoulder with you to gain your confidence based on quality, results and the personal relationship, and to become your customer credit management department.

Our mission

To listen to you and offer you specialised, high-quality and security solutions that have been customised to your needs and goals, and to focus on the effectiveness of tangible results and the mid- and long-term relationship. To do this by covering, comprehensively and flexibly, the entire credit cycle for your customers (attraction, loyalty-retention, risk assessment and collection) or acting in any of its strategic dimensions. To become your department for managing customer credit, first strengthening your results and then improving them.

Our vision

Gemini operates in sectors such as banking and financial services, insurance, telecommunications and utilities, among others, which manage large volumes of end customers and a large amount of key data and information for their financial and commercial strategies. They need solutions that stand out from the competition that allow them to increase the value and lifecycle of their customers, thus boosting their revenues and profitability.

With our sight set on this highly competitive scenario, we strive daily, together with our clients, to develop and optimise solutions that meet the market’s most exacting challenges – solutions with an unmistakeable DNA:

  • Customisation
  • Flexibility
  • Results and profitability
  • Cutting operating costs
  • Quality
  • Security
  • Loyalty
  • Respect

Our values