Mobile telephone operator: increase of 6 percentage points in its debt recovery ratio, in 6 months
“Effort and quality get results”
Point of departure
A mobile telephone operator outsources its early debt and default recovery service for the consumer, self-employed and SME segments, and commissions Gemini to manage a significant part of its portfolio in Spain.Target
Client and Gemini set the challenge of achieving a relevant increase in the recovery rate in the shortest possible time.The Gemini solution
The strategy and methodology proposed by Gemini are based on:- Analysis and micro-segmentation of the portfolio.
- Segmented and customised contract strategies.
- Multichannel notification and monitoring plan.
- Layout for result-oriented and customised contact.
- Constant monitoring and fine-tuning to optimise timing, frequency, channel and messages.
- Real-time scorecard to assess the status and progress of the service, as well as daily reporting to the customer.
Result
Average increase of 6% in recovery rate.
Timeframe to achieve the target: six months.
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