6
Aug

Tendencias Customer Service 2015 (II)

Ya publicamos en el blog a principios de año un post sobre las últimas tendencias en Customer Service aplicadas a contact centers de servicing para fidelización y recobro. En este nuevo post, recogemos 2 conclusiones muy interesantes del último informe publicado por Forrester Research “Trends 2015: The Future Of Customer Service”: E...
30
Jul

La omnicanalidad dispara la inversión en tecnología del Contact Center

El Informe sobre el Sector del Contact Center 2015, elaborado recientemente por la Asociación Española de Contact Center (ACE) y que analiza las últimas tendencias de esta industria en nuestro país, pone de manifiesto que el cada vez más importante perfil y comportamiento omnicanal del cliente ha supuesto un punto de inflexión en la estrategi...
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