Tendencias Customer Service 2015 (II)

Ya publicamos en el blog a principios de año un post sobre las últimas tendencias en Customer Service aplicadas a contact centers de servicing para fidelización y recobro. En este nuevo post, recogemos 2 conclusiones muy interesantes del último informe publicado por Forrester Research “Trends 2015: The Future Of Customer Service”: E...

La omnicanalidad dispara la inversión en tecnología del Contact Center

El Informe sobre el Sector del Contact Center 2015, elaborado recientemente por la Asociación Española de Contact Center (ACE) y que analiza las últimas tendencias de esta industria en nuestro país, pone de manifiesto que el cada vez más importante perfil y comportamiento omnicanal del cliente ha supuesto un punto de inflexión en la estrategi...

Instant Messaging and Mobile Chat for Collections

The lastest iNews of Arial International, USA consulting firm managed by the international expert in Payment and Collections strategies Astrid Rial, includes some checklists for Collections very interesting and new based on Multi-Channel approaching: IVR, Mobile Instant Messaging and Chat or V-Drop. Read complete iNews (only avaliable in Spanish) h...

The future of Customer Service: five trends in 2015

“In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to communicate with the customer and add value in new ways. However most companies just aren’t there yet. They’re still figuring out social suppo...

Gemini obtains ISO Information Security certification

We have obtained the UNE-ISO/IEC 27001:2007 certification in information security awarded by AENOR (Asociación Española de Normalización y Certificación), the Spanish association for standardisation and certification, after passing an exhaustive auditing process involving all our information management systems and processes that cover all our b...